Support Details

While trying to recreate/fix bugs uncovered by clients, I often find myself asking questions such as “what browser are you using?” and “what version of Flash do you have installed?”. As some clients are less tech-savvy than others, these questions are not always easily answered.

There is hope however. Imulus Design + Interactive has developed www.supportdetails.com, a simple web application that allows your clients to send you all the relevant details of their setup by just entering their email address and name and your email address. In fact, they don’t even have to do that much if you direct them to a “customized” link with the relevant contact info already entered (Mac geek tip: setup a TextExpander snippet of the link pre-filled with your email address as the recipient).

Check out http://www.supportdetails.com